Success Stories

AmeriCu and Illuma Talk Voice Authentication with CU Broadcast

November 22, 2024
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Dort Financial Credit Union Improves Upsells, Cuts Escalations, and Ends Agent Attrition

October 22, 2024
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Financial Plus Credit Union Cuts Authentication Time 93% and AHT 14%

September 10, 2024
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Evans Bank Reduces Call Times by 40 Seconds with IllumaSHIELD™

August 21, 2024
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WyHy Federal Credit Union Reduces Verification time 83% and Cuts Abandon Rate 50%

March 14, 2024
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Hudson Valley Credit Union Cuts Speed of Answer 30% and Abandonment Rate 51% with Rapid Voice Verification

September 13, 2023
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Dort Financial Credit Union Cuts Hold Times by 58% and Escalations by 65% with Voice Authentication

March 2, 2023
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Connexus Credit Union Saves 9,500+ Hours in 16 Months with Voice Authentication

October 5, 2022
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TDECU Enrolls over 50,000 Members in Voice ID Verification Program in 9 Months

April 20, 2022
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